Questions about our products? Want to collaborate? Want to praise us? Don’t hesitate to reach out! We’ll get back to you as soon as possible. We steadily strive to improve our response times. Or send an e-mail to firstname.lastname@example.org.
We hold the right to change prices and change product information without notice. The product images or any information have the purpose to reflect the product as much as possible.We hold the right for any errors that may appear on the page and cannot guarantee that all pictures will accurately reflect the true appearance of the bracelet. All the images should be seen as illustrations only.
All our prices includes 25 % VAT within EU. Please note that outside of EU, you as a customer might have pay custom cost. We are not responsible for the payment of the custom cost. We reserve the right to adjust our prices accordingly if the VAT is in anyway altered. Your purchase can be made with the currencies available on our website. Currency rates may vary from day to day which is why we recommend that you choose your currency if possible.
Once you’ve ordered your product we will send you a confirmation to your declared e-mail address. In this email you will receive an order number for your purchase. It is important that you keep this mail for future contact. If you have any eventual questions about your purchase your order number will be vital for us handle your case. Make sure that you have typed in the correct e-mail address when placing an order. If you don’t receive an e-mail confirmation from us after placing an order, please make sure to contact us on email@example.com.
Dessi by George shall be exempt from civil liability or other sanctions as a result of circumstances beyond Dessi by George’s control, As such circumstances considered government intervention, new/amended laws, wars, fires, floods, interruption of work, prohibitions, restrictions, sabotage, poor transport, weather conditions, similar occurrences or lack of delivery from suppliers or that Dessi by George or its partners would be subject to criminal operation.
We currently offer the following payment methods:
Paypal account and various forms of card payment such as VISA and MASTERCARD.
Orders made in other person’s name without his/her consent will be reported to the authorities. We reserve the right to cancel an order if fraud is suspected without any obligation to name a cause or to cancel orders from persons who admitted false personal or/and payment information. Dessi by George has the right to change or correct price on all orders. This can be performed at any time. All products remains our property until we have received a full payment. We reserve the right not to carry an order, for example if the item is out of stock.
We collaborate with PostNord Logistics, all our orders will be sent by mail through their channels. We will always send our mail with a secure and trackable mail. With the tracking number provided by us through e-mail you will be able to track your mail at the following website: http://www.postnord.se/en/tools/track/Pages/track-and-trace.aspx
Please note that the tracking service is unavailable in some countries, for more specific shipping information, contact us on firstname.lastname@example.org
We have the following estimated delivery time for our shipments:
Within Sweden: 2-4 days
Within Europe: 5-13 days
Outside Europe: 10-20 days
Please note that the delivery time can vary due to external factors we cannot influence such as weather issues or/and customs. We will always carry out your shipment as fast as possible.
Warranty is valid for one year from the date of purchase. The warranty covers manufacturing defect on the bracelet itself such as the lock of the bracelet. The customer must send an email to us regarding warranty to get further instructions in cases where the customer choices to use the warranty.
Please save your email or receipt as a proof for your purchase. If the product is not in store the customer will be able to choose another product with the same value.
Note that repair costs will be taken for repairs in the following cases, this applies even under the warranty time:
Failure or damage caused by inappropriate usage or carelessness (scratch, bulge, broken stones etc).
Failure or damage caused by fire, water or natural disaster.
Esthetic changes that occur during normal wear and tear and aging (minor scratches,: on the case and/or stone, alteration of the color on the wristband and the peeling of the plating)
We recommend that you, as a customer, send the product directly to us for any repairs in order for you to get your product taken care of. Note that the warranty will no longer be vaild if the customer chooses to repair the product at somewhere else than us. Before sending the product back to us, please contact us on email@example.com for instructions concerning the repair process.
You have the right as a customer to return an order within 14 days from the date you have received the product, with the condition that the product is unpacked and unaltered. You need to contact us on firstname.lastname@example.org to get further instructions if you decide to return your product.The customer is responsible for the cost and the risk for transporting the returned product to Dessi Jewelry. An immediate notification has to be made to us within a reasonable time frame if the product is damaged.
When shopping on our website we may be required to save some personal information in order to complete your purchase. We will treat all the personal information as confidential. As a customer you have the right to request access to your data and change or remove it.
The usage of cookies is vital in order for the website to function properly. The cookies keep track of your settings and preferences and make your shopping experience more convenient. Cookies are also used to collect data such as duration of sessions, pages visited, if a transaction was made or demographic data such as origin, gender and age. The information gathered by cookies are used to improve the shopping experience for you. The cookies we use do not collect any information that can be use to track or identify individuals.
What Information do we collect?
We collect the information you state when you sign up for our newsletter or when making a purchase. This information could be your name, address, contact information etc.
The information we collect may be shared with our close partners for analytical purposes. No personal information will be passed forward, traded or published beyond our organization and our trusted partners.